This article details three important tips for getting the most out of your technicians. Moreover, these guidelines aim to help service managers and dispatchers better prepare their technicians for a busy day in the field. Many issues that impede efficiency and productivity can be solved by being well-prepared for whatever may arise. These 3 tips may slightly alter your organizational structure, but have proven to be successful strategies that must be adopted to survive in a competitive construction service industry.
Organized and Detailed Inventory
Having organized and detailed inventory ensures that your technicians are best equipped to handle any assignment at a moment’s notice. With HVAC, plumbing and electrical issues arising out of nowhere, it is the job of service managers to make sure their technicians are prepared. An organized set of tools for each technician avoids having to make extra trips for forgotten materials, and allows them to take on as many service jobs as possible. Work with your technicians to ensure that their vehicles are stocked in the most optimal manner.
Not only must each technician be ready for any job, your entire stock of inventory must also be updated and most importantly logged on a daily basis. Keep detailed records of all of your equipment and make sure you are aware of how many are in the field, and how many are in storage. There are many methods to do this, one of which is investing in a fully-integrated construction software. Use our Top 10 construction software to find out what best works for your team.
Track Detailed Data in Construction Software
Every service provided must be logged in a management software to ensure your technicians are not only productive, but knowledgeable as well. By doing this, your company is increasing its efficiency by eliminating the need for a “go to person,” which is usually someone in the head office that is often tasked with answering all the questions. By adding important information, frequently asked questions and important data into a construction software, your technicians are better equipped to handle any questions and problems that may arise. This strategy goes hand in hand with training your employees to be experts in their respective fields. Not only do you want your technicians to do a great job for your customers, you want them to be welcoming and knowledgeable so customers do not hesitate for your company’s help when another problem presents itself. Moreover, by keeping your technicians prepared and informed, your company is already a step ahead of your competition.
Address Logistical Issues with Technology
Inefficiency among construction service companies often lie in their lack of communication and coordination. Logistical and communication issues can be addressed by leveraging the latest technologies. Mobile and smartphones are great ways for dispatchers or service managers to keep in touch with their staff, along with a variety of apps and programs that are tailored to construction businesses. Other ways you can promote efficiency among technicians in the field include using GPS technologies to pinpoint where technicians are, and where to direct them for the next assignment.
Additionally, a large number of construction software now offer intuitive dispatching capabilities that make scheduling more efficient. These can be done in advance to prepare you for the day, but are also easy to change, reflecting the fast-paced and unpredictable construction service industry. These technologies, whether desktop software or mobile apps, have tracking functions that allow service managers to oversee productivity levels of each technician, providing more data that can be used to help encourage efficiency and productivity on your team.