With so many options out there, and various factors to consider, it is becoming increasingly difficult to select the right construction software for your business. Researching and gathering information on what each software vendor provides also becomes a difficult processes, and only adds to your already busy daily workload. Despite the confusion that a software selection process entails, making a well-informed decision with everyone in the organization on board is the goal. If your business is looking to improve upon your current software, or can see a necessary change is imminent, you must avoid taking shortcuts. This article discusses 5 organizational errors you must avoid when purchasing a construction software.
Settling on a software despite it being too advanced and complex
One buying mistake that construction companies must watch for is selecting a software that is too complex or overwhelming for their business. Although an abundance of features and modules may impress you, you have to keep in mind what processes are needed to help your business run more smoothly. When going through demos and researching online, if your inclination is that a particular software is too advanced for what you need, perhaps it is the wrong choice. More features do not always mean better for your business. If you go ahead and invest in a software that clearly isn’t the right fit, you will find yourself more frustrated, trying to figure out how to operate it, rather than get work done.
Not digging deep enough
When it comes to selecting a software system, you need to do extensive research and a number of demos to get a feel for what software will solve your business needs. If a software package looks attractive, don’t simply take their word for it. Dig deeper, ask for case studies, references, LinkedIn user groups and other avenues that can provide you with more insight. This buying error also applies to how you interact with software vendors. Throughout demos, make sure to ask questions that are pertinent to you and your business. Gather feedback from all of your colleagues as well, and find out whether or not they find value in a particular solution.
Forgetting the importance of customer support
Before you settle on selecting a particular software, you should not forget how important the Vendor’s support is. All software is different, and learning all of its quirks can make it difficult. When assessing customer support some things to consider include, whether or not support teams are outsourced, if they have an emergency hotline, and if they prefer online or phone calls to log cases. Get to know how the support team operates and see if this fits with your business processes. In addition to customer support, when considering a particular vendor, try getting in touch with them in various forms communication. This will give you a better idea of how quickly their response rate is, which may indicate how their support team will operate.
Disregarding the importance of training and implementation
Despite how great a software may be, without the proper training and implementation, you will not be able to maximize your vendor’s solution. When choosing a software partner, a vendor that provides on-site training and a dedicated trainer is often a prerequisite. Some companies may suggest online-only training and implementation. Depending on the competency of your workers and what training method you desire, the best software fit for your business may vary. Often times, you will need additional training services. Finding out what certain vendors offer, as well as their price points will help to make your decision much easier.
Investing in software just because it seems simple
When construction businesses decide on investing in a new software solution, it is easy to get overwhelmed with information. The tendency for some businesses is to select the simplest option. You may think that the simplest option you will accelerate the implementation process, and have your business go live much quicker. Although this sounds like right decision, you may be stuck purchasing a very limited software that solves little to none of your business problems. Furthermore, you may be investing in a software that meets your current needs, without considering what your business will look like in three or five years down the line. In this situation, you’ve invested in a software that isn’t scalable, and are stuck with a software that cannot grow with your business. Simplicity may seem like the answer at the beginning, but you must take a deeper look at a software’s functionality, and find one that can reach across multiple departments and divisions of the business.